Long kimono with folded-up sleeves

Orders Are Usually Processed Within 1–6 Business Days.

• Cairo & Giza: 1–5 Business Days
  
• Other Governorates: 1–6 Business Days
  

You Will Receive A Tracking Number Once Your Order Is Shipped.

🔄 Exchange & Return Policy

• Exchange or return is available within 14 days from the delivery date.
• Returns for defective or incorrect items are accepted within 30 days from the delivery date.
• Items must be returned in their original condition with all tags, packaging, and accessories.

📞 Exchange & Return Requests

Customer Service: 01020958834
Working Hours: 10 AM – 6 PM | All Week

🚚 Exchange Process

• Exchange requests are processed on the same day.
• The courier will collect the old item and deliver the new one within 1–6 days.
• Shipping fees apply for exchanges due to size changes or personal reasons.

💰 Return Process

• Return requests are processed on the same day.
• The courier will collect the item within 1–6 days.
• Shipping fees will be deducted from the refund amount for returns without defects or store-related issues.

❗ Important Notes

• We cover all shipping costs in case of defective, incorrect, or store-related issues.
• All returned items must be in their original condition.